If approached by an aggressive individual, what should an unarmed security officer do?

Remaining calm and attempting to diffuse the situation while maintaining a safe distance is the most appropriate response for an unarmed security officer when approached by an aggressive individual. This approach is grounded in de-escalation techniques, which are critical in situations where tension is high. By keeping a level head, the officer sets a tone that can help to defuse aggression and prevent the situation from escalating further.

Maintaining a safe distance is also vital as it protects the officer from potential harm while still allowing for communication. Effective communication can often lead to a resolution without the need for physical confrontation. This strategy emphasizes the importance of safety, both for the officer and the individual displaying aggression, enhancing the likelihood of a peaceful outcome.

The focus on de-escalation over physical engagement aligns with best practices in security and conflict resolution, prioritizing non-violent methods to manage aggressive behaviors.